Go back a few decades and the day to day processes within a business were largely paper based. Time consuming, clunky and not particularly easy to organise, you might say. However, it worked and did the job it was supposed to do.

As the 80s dawned, IT had really begun to develop. So too had the rate at which organisations were transitioning from largely paper based processes and coming to rely on information technology more. This had huge potential for increase efficiency within a company. However the British Government recognised a potential problem. They realised that the incorrect implementation of IT, or the inefficient application of computing, could potentially lead to more time consuming tasks and inefficiency.

The Government itself was spending 8 billion every single year in Information Technology. As companies nationwide were becoming increasingly reliant on the relatively new developments, it became apparent that there was a need for guidance or standards for the best practices for implementing their usage. What started life as guidance for IT within Government soon became ITIL, or Information Technology Infrastructure Library.

What ITIL has done is to set out best practices that are now widely considered the standard in IT. Through the correct application of information technology using the standards outlined, companies have experienced better cost efficiency, better use of their staff’s time, skills and experience, a higher overall standard of IT services and subsequently, better customer satisfaction.

Skip further forward to today and companies all over the world have embraced the standards and invest heavily in ITIL training for their staff. The practices outlined within the codes have ensured that Information Technology has been a massive benefit and improvement to business as opposed to a detriment.

Learn more about ITIL Training

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