If you’re looking for the best merchant account, regardless of whether it’s an online / internet merchant account, or a real world merchant account, there are a few things you need to be aware of.

The reason for this is that many merchant account providers have ‘hard sell’ tactics that can brush over important details.

We always start off with the rates. Far too many people get carried away with rates and they shouldn’t do so. What you are quoted and what you will pay on average are usually very different. There are also many other fees added to an account that need to be taken into account.

Rates vary, it is a fact. They can vary depending on the type of transaction that is being made, including things like the card used and info that is taken.

So from a customer point of view it is vital to find out from each and every prospective company exactly what charges they will add to your account, so you can really understand who’s giving the best deal.

Many people don’t do this and then end up getting nasty surprises when they get their statements through. I still get email every week complaining about this.

After rates we always then focus on the service that a company offers. Again this is vital, proper support and back up means that no transactions and therefore business is lost. Many companies with poor quality companies regularly have problems.

I personally think that people should only ever look for a company that can offer a different customer service team for each different aspect of an account. This goes from technical to customer issues.

Also be aware that many companies will require you to sign up with them on lengthy contracts, sometimes these can be up to 2 years in length. I can see no reason why anyone should have to sign up on a contract that is that long. It makes no sense. There are plenty of companies that will offer short term contracts or even month to month contracts. I believe that you should be wary of any company that wants you to sign a long term contract.

Related Content

Subscribe to the post comments feeds or Leave a trackback